Refund policy

Before the challenge starts: full refund

You can cancel and get your money back in full at any time before day 1 of the round you joined. Day 1 starts at midnight in your own time zone, as shown on your Today screen.

After the challenge starts: no refund

Once day 1 has started, the place is yours and the payment is not refundable, including if you stop taking part.

If a round is cancelled

If the creator or THDY cancels a round, everyone who paid for it gets a full refund automatically, whatever the date.

How refunds are paid

• Refunds go back to the card or payment method you used, in the same currency.
• Tothiq AI Services & Solutions processes the refund, because it is the seller of record and its name appears on your statement.
• We send the refund within 5 working days. Your bank may take up to 14 days more to show it.

How to ask

Send us a message, choose “Payments and refunds”, and tell us which challenge and round it is. Use the email address you joined with so we can find your booking quickly.

Free challenges

Free challenges have nothing to refund. You can leave a free challenge at any time.